The Store Floor.
Now generating more Margin.
Floor operations are monitored live via the Scoreboard making the Retail Floor run faster and generate better margins
Manage floor detail and generate better profits
Instead of a paper list, staff update their progress electronically.
It’s faster, more accurate and the Scoreboard shows a Live View of
all work being done.
ShelfLink now offers floor wide Operational Modules, which can be adopted as desired.
This does not change retail,
this manages the detail to generate better profitability.
The Scoreboard makes the Floor visible
Work not done is Red. Simply touch the scoreboard to get more detail, when you want it
Employee Contribution
Performance vs Target
Which shelves were refilled
Use any or all of the Operational Modules
Manager Rounds
Getting the Manager regularly onto the floor is more than a routine.
It ensures Customers are satisfied, employees are in good spirits, and everything runs smoothly, all while upholding quality and safety standards.
Service Depts
Live visibility of these high margin departments highlights the available opportunities and issues.
Track the production quantities, daily Stock on Hand, amounts wasted and who contributed.
Stock to Shelf
Automatically generated Pick Lists gets Stock to Shelf faster and with less personnel than before.
React immediately to Out of Stock lines or missing Price Indicators to ensure Shoppers can select any Item.
Sense Customers
Customer Experience is critical - ensure staff are at the service counters and checkouts before the peak rush. And have staff dynamically called if Shopper volumes increase, while alerting the on-duty Manager.
Asset Tracking
Temperature variances are high-lighted on the Scoreboard so appropriate action can be taken.
Equipment servicing can now be tracked and mobile assets (baskets, trolleys) are monitored.
External Suppliers
Now you can track if the External Suppliers are completing their daily KPIs - if completed on time and to the required standard.
Unlock more margin
ShelfLink doesn’t change what needs to be done in the store.
It gets everybody following the same steps, sets the pace and highlights what has not been done.
The modules generate both better sales and improved margins:
- Managers on the floor engage Shoppers, keep staff focussed and resolve Floor issues.
- Stock Refills requires less staff as the separation of Storeroom & Shelf roles cuts the daily time wasted.
- Improved Food Production Margins are generated by tracking scaled Item weights of daily production, sales and waste.
- Service improvement generates an improved Shopper experience and happier Shoppers buy more.
- Asset tracking cuts unnecessary costs - whether temperature variances indicating an issue or mobile asset theft.
- KPIs of External Suppliers can be better managed, ensuring full contract delivery.
- The Scoreboard offers a unique window to floor operations. The window provides two way communication and potentially new income streams for the Stores. It also makes multi-store management significantly more profitable.
That live operational visibility leads to staff accountability and work compliance, both of which improve audit standards and profitability. Issues are highlighted, so there is no searching for answers. Staff Contribution Stats are now visible for all.
Now the Floor can become a competitive advantage.
Better, at many levels
Digital is faster than paper:
Retail stores work to a routine. Stores running Shelflink get that done faster than paper based stores. Very few Staff need PDAs: Staff picking stock use a PDA, while most staff update work done on the multi-use Dept Touch Screen. The system requires the minimum number of touches so staff spend less time capturing information than they currently do with paper.
And the system is fast, really fast!
Different work Pace & Accountability:
Certain tasks must be done at specific times - now staff follow the set process and no longer set the work pace.
The Scoreboard highlights any issues and shows all work completed. Staff accountability changes the attitude to work on the floor and reduces Manager Staff tensions. It also means Owners can track store progress remotely and then engage the store via the Scoreboard.
Floor insights:
Analysis of what is working and what is failing in the store, is now available.
The system also generates an Employee Contribution Record - showing work completed & compared to their peers.
That makes some staff more valuable than others. It also gives Employees a histrorical work record when being hired.
You can change the results of your Store, now.
What does it cost ?
ShelfLink constantly improves margins as Stores work to reach their targets and the World Class Retailers suggest improvements that we mix into the solution via free updates.
It is a monthly software service.
Designed in modules so you can start slowly and expand. Dependent on your selection, starting costs are about the same as the cost of a Merchandiser.
So the cost of the solution is a fraction of the value generated.
What equipment ?
The basic equipment includes a Scoreboard (shows work done), Dept Screen (eg: Bakery input), General Screen (Floor Staff and External Suppliers) and PDAs for Stock moving staff.
An Internet link is required - we ensure internal store communication quality. And the devices run fast and are reliable!
All devices run our customized applications, so staff cannot use the devices for anything but ShelfLink.
Results by Tea time
The onboarding is simple and quick. We load staff names, upload your checklists and staff can start working immediately.
You see progress immediately and staff see how they are performing - all before tea time !
No more hiding. It’s Game Time !
Modules
Manager Rounds
Food Production Optimization
Asset Tracking
External Contractors
Stock to Shelf Optimization
Customer Experience
Manage one or many stores from a single Dashboard. View Waste or Performance across Stores and see which of the stores perform better and why.
It’s a smart platform for Retailers to manage their shop floor, flow of product, and staff productivity.
THE SCOREBOARD
See everything !
The Floor Score - live!
The touch screen operates like your mobile phone - touch and sweep to move around.
Want to see what is happening in Receiving, or if the rolls are ready in the Bakery or what the Manager found on his last round ? Check the Scoreboard.
See the last 7 days critical Tasks in red (not done) or green (done in time).
MANAGER ROUNDS
Managers are on the Floor, not in the office
Don’t Expect,
Inspect
Now Managers do Rounds
That means staff see oversight.
Manager comments show on the Score Board, providing the talking points & accountability during staff meetings.
And Audit checks are done daily, not just before the Audit company arrives, ensuring compliant stores and better trained staff.
IMPROVE PRODUCTION
Generate more margin
Unlike fixed price products, production centres offer higher margins, but most stores are not certain of their margins or what to do to improve them.
Now stores have a live view of Food Production, tracking production quantities, who is doing the work, daily Stock on Hand and amounts wasted.
That provides unprecended insight into where the margins are being earned, where lost and what to change to improve those margins.
STOCK TO SHELF
Getting Stock to Shelf,
Faster and on Time
ShelfLink guides staff to get stock picked and to the shelf quickly. Whether semi or fully managed*, there is less walking around and talking. Shelves are filled faster.
(* only certain retail chains)
Our lighting fast platform sets the pace.
Staff are doing what they know, but now are guided and progress is measured, speeding up the floor work.
Move from staff-led to system-led pace.
And you know more ....
ERP systems provide an accounting view of the business, they don't offer an operational view.
But the floor is where the money is made, so you want to know what's happening and when, by who
Refill Out of Stocks and learn which Items need more frequent refills
Empty shelves annoy Shoppers and are missed sales opportunities.
Not all products are created equal - ShelfLink gets the Fast Movers refilled first
Get missing Price Indicators to shelf so Shoppers can select
Missing Price Indicators = No sale. Shoppers don’t select the product if they don’t know what it costs. It’s as frustrating as a Stock Out.
To reduce Waste and Damaged Goods, find the pattern
Stores are constantly writing off Damaged stock and Waste, which directly reduces profits. By allocating Waste & Damaged stock, patterns are found. Whether incorrect Ordering or manipulation, reducing either improves profits.
Poor merchandising loses sales
Not facing stock on shelf results in lost sales. Manager Rounds check on stock presentation so Merchandisers improve
CUSTOMER EXPERIENCE
Get the Service staff ratio right
Shoppers expect immediate assistance from Staff.
ShelfLink dynamically matches Staff with Shopper numbers to minimize wait times.
ASSET TRACKING
Daily checking saves money
Assets - whether mobile (trolleys and baskets) or managing temperature (fridges) must be actively monitored.
That means more than simply checking a paper list.
It means knowing immediately if trolleys are missing or if a fridge is starting to change temperature. In both cases the loss is higher than the replacement cost and can be avoided with the right oversight.
The Scoreboard alerts if the count was not done or the Temperature is out of tolerance.
Fridge & Product Temp
and picture required
Status: Service Co called
EXTERNAL SUPPLIERS
Are the KPIs being completed ?
Each Retail store requires an eco-system of Suppliers, some of whom work on the premises.
Now you can see who is present, what should they be doing and what have they completed.
That provides a weekly and monthly oversight of whether they have completed their KPIs and lists any issues that needed to be confronted.
Now its clear who is working.
External Suppliers use the General Screen
Tasks include taking a photo, in App. Each Task is linked to the person and time done.